Complete Buyer's Protection:
When you shop on our website, you can do so with complete confidence. Every purchase is protected by our all-inclusive buyer protection policy. We ensure that you’ll receive exactly what you ordered, or you’ll get a full refund. Your satisfaction and peace of mind are our highest priorities.

Persistence Across Game Wipes:
All ships, vehicles, and items you purchase from us are safeguarded against patch wipes in Star Citizen, unless otherwise noted in the item description. This means that even after a game update, your purchased assets will remain in your account, while items obtained through in-game means may be reset. You can enjoy consistent access to your fleet, no matter how the game evolves.

Loaner Ships for Unavailable Items:
Some ships, vehicles, or items in our catalog may not yet be available for use in-game. If that's the case, you’ll receive a loaner ship or vehicle as a temporary replacement until the actual item becomes available. If you're unsure whether a specific item is currently flight-ready, feel free to contact our team for more information. You can find the up-to date loaner matrix HERE

FPS Gear and Item Recovery:
Armor, weapons, and other FPS gear that can be stored in your inventory may be lost when your character dies in the game. However, these items will be automatically returned to your inventory with the next game patch. CIG is also working on a claim system that will enable you to recover lost items without having to wait for a patch, providing even greater convenience and flexibility moving forward. More info can be found HERE