BUYER'S PROTECTION POLICY
RIGHTS AND OBLIGATIONS
To avoid misunderstandings—especially for new Star Citizen players—we strongly recommend visiting our info page before purchasing, to learn more about LTI ships, CCU upgrades, and gift claiming.
VISIT
SECURITY IS OUR PRIORITY
PURCHASE PROTECTION
When you make a purchase through our website, you’re guaranteed to receive exactly the item as described. If, for any reason, we’re unable to deliver the item, you’ll have the option to choose between a full refund or a replacement. All items we sell come directly from our own inventory and are fully covered by our after-sale protection policy.
AFTER-SALE PROTECTION
In the extremely rare event that an issue arises during delivery or within 6 months after you’ve received your item, we will investigate the matter thoroughly. If it's determined that the problem was on our end, we’ll either provide a full refund, send a replacement, or—if the original item is out of stock—upgrade you to a better item at no extra cost.
Star Citizen game changes notice
Please be aware that Star Citizen is still in early alpha and under active development. As a result, in-game items are subject to change and rebalancing over time.
We are not liable for any changes, bugs, or gameplay issues related to the current state of the game. If you experience problems such as unusual item performance or persistent bugs, we recommend performing a character reset.
Resolution Timeline
We review complaints about delivered digital goods within 14 days of receiving the complaint. If the problem relates to third-party software, we will help you reach out to the game developer, though we cannot promise how long it will take to resolve. If the issue remains unresolved, you may escalate it to an independent dispute resolution body or a consumer protection authority. Contact details for these organizations are available upon request.