購入者保護ポリシー
RIGHTS AND OBLIGATIONS
To avoid misunderstandings—especially for new Star Citizen players—we strongly recommend visiting our info page before purchasing, to learn more about LTI ships, CCU upgrades, and gift claiming.
VISIT
SECURITY IS OUR PRIORITY
PURCHASE PROTECTION
When you make a purchase through our website, you’re guaranteed to receive exactly the item as described. If, for any reason, we’re unable to deliver the item, you’ll have the option to choose between a full refund or a replacement. All items we sell come directly from our own inventory and are fully covered by our after-sale protection policy.
AFTER-SALE PROTECTION
万が一、配送中または商品到着後6ヶ月以内に問題が発生した場合は、徹底的な調査を実施いたします。当社側の問題と判断された場合は、全額返金、交換品の発送、または（元の商品が在庫切れの場合は）追加料金なしでより良い商品へのアップグレードをさせていただきます。
Star Citizen game changes notice
Please be aware that Star Citizen is still in early alpha and under active development. As a result, in-game items are subject to change and rebalancing over time.
We are not liable for any changes, bugs, or gameplay issues related to the current state of the game. If you experience problems such as unusual item performance or persistent bugs, we recommend performing a character reset.
Resolution Timeline
We review complaints about delivered digital goods within 14 days of receiving the complaint. If the problem relates to third-party software, we will help you reach out to the game developer, though we cannot promise how long it will take to resolve. If the issue remains unresolved, you may escalate it to an independent dispute resolution body or a consumer protection authority. Contact details for these organizations are available upon request.